HCSS Career Center

HCSS Career Center

Full-time

Implementation Associate

Professional Services

Implementation Associate 

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that help streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED: 

We’re currently looking for an Implementation Associate with 3 or more years of career experience to join our high-performing Professional Services team and provide our customers with quality service.  We love to see time spent in roles that include customer service, instruction, or business analysis functions, but you may be a great candidate regardless of your background. If you're a fit, the following things should sound like you: 

  • You can’t help but help – You have a knack for not only finding better ways to do things, but for making sure that positive change actually happens  
  • Your favorite question is ‘why’?
  • You find yourself pushing the boundaries of what business tools and other software can do
  • You jump at the chance to show others new methods or tools that help them do their work better or more easily
  • You explain complex things in simple terms, helping new concepts “click” for others
  • At least one person has asked, “How’d you do that?” when watching you work in Excel
  • Bonus points if you have a background in Heavy Civil Construction or have worked with HCSS products

ROLE RESPONSIBILITIES:

  • Become an expert in your assigned HCSS product, help our customers solve business problems, and use best practices for configuring that product to suit customer needs.
  • Orient new customers to our software implementation process
  • Guide customers through the execution of the implementation plans designed for them by our Implementation Specialists
  • Configure HCSS software products to transform and export data to customers’ third-party payroll and ERP applications
  • Leveraging and continuing to build on the skills you develop as an Implementation Associate, progress to the role of Implementation Specialist where you’ll take the lead on your own projects

WHY WORK WITH PROFESSIONAL SERVICES? 

  • We work as a team. Our team is dynamic, collaborative, and driven.
  • We trust you. Our team is a group of driven, hard-working individuals and we trust them to do their jobs. We give you the tools and guidance you need, and then we let you do what they do best.
  • Your growth is important. We want you to thrive in your career, so we'll push you to be the best you can be. Our goal for you is to become an Implementation Specialist. 
  • Monthly Office Days. Every month the Professional Services team comes together to eat, have fun, and learn. We believe in being transparent, that’s why we give department updates and recognitions. 

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

  • Flexibility for you to work in-office, hybrid or remote.
  • Medical and Dental Premiums. 
  • On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
  • Dog-friendly campus.
  • 401K with match. 
  • Tuition reimbursement. 
  • And more!

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Manager – Custom Development

Software Development

We are seeking an experienced Manager to oversee a team of resources and be responsible for executing the company's integration strategy with ERP software. The Manager will be responsible for overseeing the existing iPaaS solution, ensuring its effectiveness and efficiency, and running point on finding the next-generation iPaaS solution. The successful candidate will have strong leadership and communication skills, be able to work collaboratively with cross-functional teams and have a deep understanding of iPaaS software and delivery integration solutions. The Manager will lead the design, development, and support middleware integration tools and API Management Tools to integrate disparate business systems in multi-tier environments.

Responsibilities:

  • Oversee a team of resources and provide guidance and direction to ensure the success of the integration strategy
  • Forecast the resource need based on projected annual workload and individual capacity
  • Track product revenues and costs
  • Evaluate the effectiveness and efficiency of the existing integration solutions and make necessary improvements or changes.
  • Develop and implement a roadmap for finding the next-generation iPaaS solution.
  • Collaborate with cross-functional teams to ensure that the integration strategy aligns with overall business objectives.
  • Stay up-to-date with the latest trends and technologies in iPaaS solutions and integrations.

Skills Required:

  • Strong leadership and management skills with the ability to inspire and motivate a team.
  • Excellent communication skills, both verbal and written, with the ability to communicate complex technical concepts to non-technical stakeholders.
  • In-depth knowledge of cross-software vendor integrations, including experience with specific iPaaS solutions such as Workato, Dell Boomi, or MuleSoft.
  • Proven ability to develop and execute integration strategies that align with overall business objectives.
  • Experience working collaboratively with cross-functional teams and stakeholders.
  • Strong analytical and problem-solving skills with the ability to identify and resolve issues quickly and effectively.
  • Experience with project management methodologies such as Agile, Scrum, Kanban
  • Experience with project management tools such as Jira, Salesforce Mission Control, Excel, etc…

Experience: 

  • Experience developing integration solutions in low code platforms such as Dell Boomi Mulesoft, or Workato preferred
  • A blend of business and technical savvy
  • Knowledge of one or more of the following; nice-to-have
    • Quickbooks accounting software
    • Viewpoint (Vista & Spectrum) construction management software
    • Sage 300 CRE construction accounting software
    • T-SQL and REST API’s
  • Bachelor's degree in Computer Science, Information Technology, or a related field. 
  • 3+ years of experience in software integration and software management. 
  • Experience with Agile development methodologies. 
  • Excellent communication and interpersonal skills. 
  • Ability to work independently and as part of a team. 
  • Strong problem-solving skills. 

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

  • Flexibility for you to work in-office, hybrid or remote.
  • Medical and Dental Premiums. 
  • On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
  • Dog-friendly campus.
  • 401K with match. 
  • Tuition reimbursement. 
  • And more!

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

QA Developer

Software Development

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED: 

We’re looking for a QA Developer with 2+ years of experience to join our high-performing Development team and provide our customers with quality service. If you're a fit, the following things should sound like you: 

  • Have high learning agility and a technical aptitude with the ability to learn and use programming concepts/new tools quickly
  • Experience working in an SDLC, Agile environment 
  • Aware of recent technologies and trends that help keep our products more digitally mature
  • Having experience with Postman and Cypress is a plus

ROLE RESPONSIBILITIES:

  • Designing automated UI and API test suites, converting existing test cases, and creating new ones
  • Implementing tests from start to finish, adhering to best practices, and providing education and guidance on best practices for others within the development department
  • Working closely with developers, QAs, and others within the development department to create and improve automated UI and API tests
  • Ensure HCSS has high-quality products through automation by helping teams maintain a necessary level of automation coverage
  • Engage in activities that maintain team tools and resources, reinforce continuous delivery standards, and support team and departmental goals
  • Provide confidence that a high-quality product will be produced by encouraging a quality mindset, refining processes, and improving efficiency for both yourself and the Dev department
  • Sharing best practices at team planning, retrospective, and daily standup meetings

WHY WORK WITH OUR DEVELOPMENT TEAM? 

    • Build products of real value. We work as partners with our customers from the construction industry by understanding their problems and offering modern technical solutions.
    • Freedom to fail. We focus more on someone’s strengths than their current title or role. People are encouraged to offer unexpected solutions that challenge the normal way of doing things.
    • Be a mentor and coach. We see every employee as worthy of investment, and we value people who can teach and motivate the team around them.
    • Work and fun. You are more than just the code you write. We foster an atmosphere where teams are frequently organizing activities and get-togethers.

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

  • Flexibility for you to work in-office, hybrid or remote.
  • Medical and Dental Premiums. 
  • On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
  • Dog-friendly campus.
  • 401K with match. 
  • Tuition reimbursement. 
  • And more!

 

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Senior Data Engineer

Technology

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED:
We’re currently looking for a Senior Data Engineer with proven experience in database administration to join our high-performing Technology team and provide our customers with quality service. If you're a fit, the following things should sound like you: 

  • Advanced knowledge of SQL database administration with strong replication and high availability knowledge
  • Demonstrated mastery of industry best practices, including CI/CD principles and secure coding practices
  • Experience managing and providing oversight of Azure cloud databases, Azure Elastic Pools, and Azure SQL Servers.
  • Relational Database Administrator and Engineering experience (SQL Server, Azure SQL), index optimization, merge processing optimization, database maintenance (index maintenance, statistics maintenance, DBCC CHECKDB), deadlock resolution, and database user and role security
  • Knowledge of modern and emerging cloud technologies is a plus
  • Excellent communication skills with the ability to ensure continuous value delivery through iterative and incremental improvements.
  • Experience running mission critical systems at scale in the cloud

ROLE RESPONSIBILITIES:

  • Lead the architecture and design for the database layer for our suite of cloud applications to ensure high availability, to plan disaster recovery strategies, and to implement backup and maintenance processes
  • Provide leadership, technical direction, and oversight to multiple software engineering, business intelligence and enterprise software services teams
  • Contribute to the technology strategy, architectural vision, integration, and problem solving across the customer facing and internal facing products
  • Have a strong desire to understand the root cause and details of systems, get hands-on with code, data, and analysis to evaluate how the teams and the products and services are growing.
  • Be the organization's sought after individual for modern data architecture and providing support for addressing defense and compliance.

WHY WORK WITH OUR TECHNOLOGY TEAM? 

  • A sought after expert. You are in the front seat, leading our data tier architecture and design process for infrastructure that serves some of the world’s largest construction companies.
  • Engaging, driven, and a collaborative team. We are a fun and friendly team that immensely values teamwork. We deeply care and support each other so we can collectively impact the company, the customer, and the industry.
  • Impact an industry. Construction is going through a technology evolution and we have the fantastic opportunity to be in the front seat to aid in that transition.
  • Build products of real value. We come to work dedicated to building proven and dependable products for the people of the construction industry. We strive to delight them through outcome-driven, customer-centric, and evidence-based solutions.

BENEFITS & PERKS:
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

  • Flexibility for you to work in-office or hybrid.
  • Company paid medical and dental premiums
  • On-site gym and fitness classes
  • Protection plan for your pets
  • 401k match
  • Educational tuition reimbursement
  • And more!

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Senior Software Developer

Software Development

Senior Software Developer 

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED: 

We’re currently looking for a Senior Software Developer to join our high-performing Development team and provide our customers with quality service. If you're a fit, the following things should sound like you: 

  • 5+ years of development experience in .NET using object oriented programming
  • Experience and passion for mentoring and coaching other developers
  • Expert knowledge of .NET Core/C# and React/Typescript
  • Solid working knowledge of:
    • .Net 4.0+, Javascript, and CSS 
    • ASP.NET MVC
    •  SQL and associated database concepts (DB design and architecture, stored procedures, and basic TSQL queries)
    •  RESTful APIs design
    •  ORM such as Entity Framework or Dapper
  • Experience with:
    •  Azure cloud concepts such as: App Services, Azure Functions, App Insights, and app service plans (scaling)
    •  CI/CD concepts such as: Build and release pipelines, infrastructure-as-code, and slot-based deployment

ROLE RESPONSIBILITIES:

  • Analyzing your assigned HCSS product, database schema, and architecture for improvements that can increase value (ROI, benefit to team, etc.)
  • Implementing features for your assigned HCSS product that are significant in scope.
  • Working closely with other developers to enhance infrastructure, improve reliability, and efficiency
  • Sharing best practices at team planning, retrospective, and daily standup meetings

WHY WORK WITH OUR DEVELOPMENT TEAM? 

  • Build products of real value. We work as partners with our customers from the construction industry by understanding their problems and offering modern technical solutions.
  • Freedom to fail. We focus more on someone’s strengths than their current title or role. People are encouraged to offer unexpected solutions that challenge the normal way of doing things.
  • Be a mentor and coach. We see every employee as worthy of investment, and we value people who can teach and motivate the team around them. 
  • Work and fun. You are more than just the code you write. We foster an atmosphere where teams are frequently organizing activities and get togethers.

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

  • Flexibility for you to work in-office, hybrid or remote.
  • Medical and Dental Premiums. 
  • On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
  • Dog-friendly campus.
  • 401K with match. 
  • Tuition reimbursement. 
  • And more!

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Technical Product Manager

Product Management

HCSS, an innovative construction software company based in Sugar Land (southwest Houston), TX and recognized as one of the “Best Companies to Work for in Texas” 15 years in a row is looking for a Technical Product Manager (Product Owner) who has the ability to employ strong analytical, decision-making, and collaborative skills to build a product that delivers maximum value to the customers and delights users.

We are looking for someone who has:

  • 1+ years of experience working with a SaaS software Product development team
  • 1+ years of experience working with an Agile/Scrum team
  • A get-things-done attitude to make your product and team successful
  • Great interpersonal and communication skills (oral, written, and presentation) that shine when you're talking with a customer or engaging a cross-functional audience
  • Empathy for customers, asks the right questions, and has passion for delivering value to the customer through innovation and simplicity

To be successful in this role, you will:

  • Collaborate with prospective users, key customers, industry stakeholders, and executives to anticipate their needs and translate them into product requirements.
  • Partner with stakeholders and customers to inform the product vision, strategy, features, and prioritization.
  • Develop, own, and execute the product roadmap.
  • Prioritize and maintain the sprint backlog for assigned products, balancing the requirements of stakeholders.
  • Serve as the ‘go to’ expert for your product and unblock the team to ensure efficient progress.
  • Enable constant feedback loop to maximize the benefit of the customer and stakeholder feedback by analyzing it and integrating it in the product roadmap.
  • Lead the product functional design process based on an intimate knowledge of the users and technology.

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

  • Flexibility for you to work in-office, hybrid or remote.
  • Medical and Dental Premiums. 
  • On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
  • Dog-friendly campus.
  • 401K with match. 
  • Tuition reimbursement. 
  • And more! 

What are you waiting for? It’s time to take charge of your career and make your impact. The sky’s the limit on what you can achieve!

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Technical Support Analyst

Support

Technical Support Analyst – Job Description 

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED: 

We’re currently looking for a Technical Support Analyst with 1+ years of customer service experience to join our award-winning Support Team and provide our customers with quality service. If you're a fit, the following things should sound like you: 

  • You’re passionate about technology and you stay up-to-date on the latest trends. You also love learning new software and tinkering with different gadgets. 
  • You genuinely enjoy helping people, and your passion for customer service makes it easy for you to build relationships with your customers and empathize with their problems. 
  • You’re a team player and have the ability to follow or lead as situations dictate. 
  • You are able to make decisions quickly and use available resources effectively.
  • You enjoy the challenge of problem-solving and appreciate the value of a well-executed solution. 
  • You’re able to plan, organize, and prioritize work—you’re seen as someone who wears many hats!
  • You always find opportunities for improvement and take initiative to build new processes or programs to help your team succeed. 
  • You’re genuinely curious which gives you the natural ability to “zoom out” of a problem, in order to ask the right questions and translate your knowledge into simple solutions. 

ROLE RESPONSIBILITIES:

  • Provide instant world-class service to HCSS customers through multiple channels.
  • Be the customer’s ambassador to all internal departments in order to help customers be successful in their roles.
  • Take ownership of learning HCSS products in addition to the training provided.
  • Continuously create helpful documentation through the capture of relevant information during each support interaction.
  • Recognize and exceed the high standards and expectations of the department.

*Note: The more flexible you are with your schedule, the more likely you are to be hired by HCSS. Example shifts can include Monday – Friday from 11 am – 8 pm or 1 – 10 pm, which may be outside normal business hours. Availability to take rotating night and weekend calls (as needed) is required too. 

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

  • Flexibility for you to work in-office, hybrid or remote.
  • Medical and Dental Premiums. 
  • On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
  • Dog-friendly campus.
  • 401K with match. 
  • Tuition reimbursement. 
  • And more! 

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Vice President of Professional Services

Professional Services

Vice President of Professional Services – Job Description 

HCSS, a Thoma Bravo portfolio company, is a market leader in heavy civil construction software and technology solutions. We are seeking a VP of Professional Services to deliver outstanding outcomes and delight our customers.   We are looking for an excellent candidate who can set the proper foundation for the organization, lead sustainable growth, build capability and scale, ensure quality, and drive customer value.

Reporting to our COO, the VP of Professional Services will lead a team of approximately 40 professionals in the US and be capable of leading our growth plan to scale the team with anticipated business growth both organically and through acquisitions.  The successful candidate will continually assess customer and market demand to ensure the right mix of skills and experience as a highly successful organization from a customer experience and profitability measure. Professional Services is primarily responsible for implementing our market-leading software solutions and onboarding customers through onsite and virtual training.

We seek a highly capable leader, able to manage, motivate, and measure your team’s success. You have the experience and acumen to establish key metrics and health indicators for the PS business, credibly deliver assessments, and drive results through a data-informed approach.  We seek someone to optimize our working methods, invest in our talent, and increase efficiency to drive top-line growth, bottom-line performance, customer satisfaction, and cross-sell opportunities.  

Duties/Responsibilities:

  • Design the framework for efficient implementation of HCSS Products and Solutions.
  • Demonstrate leadership and build/maintain a motivated organization, strongly engaged and delivering value.  The team includes Analysts, Implementation Consultants, and Program/Project Managers.
  • Create an effective, scalable, and repeatable delivery architecture to drive results across aligned objectives.
  • Collaborate and drive initiatives to build the business, effectively land and expand in key accounts and deliver on cross-selling goals.  
  • Own the P&L and meet or exceed key financial outcomes, including Gross Margin, Contribution Margin, Productivity and Utilization, and Continuous Improvement through business process automation, proper tooling, and competency development.
  • Contribute to the product roadmap based on feedback on the ground from customers and from implementation experience.
  • Strong alignment with the Sales teams and the wider Customer Operations teams to ensure effective operating rhythm and processes between the teams to optimize the customer experience and to accelerate time to value for customers.
  • Drive revenue retention and increase NPS by demonstrating accountability, maintaining customer relationships, particularly during competitive displacements, and supporting new business opportunities.
  • Develop and maintain proactive relationships with key customers for a complete feedback loop; ensure insights help craft future product and services strategy and lead customer escalations to capture lessons learned and ensure actions are taken to avoid repeat occurrences.
  • Define and implement a talent development strategy that enables the team to develop and continuously improve how we deliver services, leveraging our internal talent pipeline as well from Customer Operations.
  • Manage and improve the tools used by our Professional Services team, including Salesforce, Mission Control, and Calendly.  Identify areas for automation and improvement.  

Required skills/abilities:

  • 10+ years of experience in technical customer operations roles within a SaaS environment alongside 7+ years of progressively increasing managerial responsibility within a solution/services delivery environment.
  • Proven experience building and leading teams in a fast-paced, growing Professional Services organization.
  • Experience delivering customer service as defined by high-quality customer insight, with clear examples of agile and successful operational responses to such data.
  • Excellent communication and customer-facing skills and proven ability to work with our customer's senior management levels, including C-level executives.
  • Proven presentation, interpersonal communication, organizational skills, and proven ability to communicate our value proposition.
  • Proven multi-tasking, time-management, project management, problem-solving, and team-building skills within complex environments.
  • Ability to travel regularly.
  • Ability to develop and champion collaborative working relationships across various business areas, corporate leaders, and customers.
  • Prior experience in the relevant industry to our customer/market segment (heavy civil construction) would be an added plus!

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Director of Customer Success

Customer Success

Director of Customer Success
The Director of Customer Success is responsible for creating and executing the strategic vision and operational rigor for the Customer Success organization. This leadership role will focus on customer health and satisfaction, high product adoption, and improved retention. Success relies on understanding of our customers and their needs, and fluency with our offerings and how they can be used to create new value for our customers.  You will bring excellent relationship-building and collaboration skills, mentorship capabilities, and understanding to have the sometimes hard and often nuanced conversations that will ultimately make our customers successful.

Core responsibilities include developing and implementing processes that positively influence key customer business metrics, uncovering at-risk customer situations for loss remediation, aligning with cross-functional leaders to drive a company-wide culture of customer success, and coaching a team of direct reports to maximize individual and team performance. 

Essential Duties and Responsibilities

  • Drive utilization and value realization for our customers to reach our growth goals and maintain/grow SaaS revenue and customer retention rates.
  • Manage Annual Renewal bookings of over 100mm with 90%+ renewal rate and 80%+ on time renewals.
  • Establish consistent and effective Customer Success practices; deliver against key customer metrics of renewal and expansion with a scalable and repeatable framework for customers, 
  • Develop and implement scalable and repeatable practices to deliver against key customer metrics of renewal and expansion:  processes, systems, tools, metrics, and reporting, as well as the customer journey. 
  • Establish standards, KPIs, reports, dashboards, etc. to monitor and drive results, analyze performance, and identify trends and improvement opportunities; institute a regular communication cadence to inform relevant stakeholder groups of data and discoveries.
  • Analyze available data for actionable insights; predicting customer churn, customer health scoring, and the like.
  • Coordinate cross-functional processes that help meet gross dollar retention and net dollar retention targets, and deliver on customer needs, including processes for CSMs to:
    • Relay customer feedback to the Product team to influence future product roadmap.
    • Drive resolution to high-level problems, issues, and escalations to foster strong relationships. 
    • Provide feedback to Sales on the readiness of our customers for future solutions.
  • Collaboratively engage with Sales, Support, Professional Services, Product, and Marketing departments to understand the technical and business challenges of the customer and stay aligned. 
  • Lead the team with a values-focused approach.  Meet regularly with employees to monitor and discuss performance and personal development; drive accountability for key metrics, address performance issues swiftly, identify training and development needs and create plans to implement them; continually identify staffing needs and participate in hiring processes.
  • Ensure the team utilizes internal systems fully/effectively to keep customer data, accounts, and systems up to date and drive automation and simplification in various processes. 
  • Maintain quality communications between key customers and internal teams to identify technical and satisfaction trends and provide “voice of the customer” feedback. 
  • Align and engage in cross-sell, upsell, land and expand opportunities to grow our footprint.
  • Participate in new service or compliance rollouts to ensure CSM and customer readiness.
  • Manage expenses within the established budget.
  • Other duties as assigned.

Requirements

  • At least 7-10 years of software industry experience in customer facing roles such as customer success, support, or account management in businesses with a minimum of $100M in ARR.
  • Minimum of 3 years of Sales and Customer relationship experience tied to customer retention and growth in a SaaS environment with a strong grasp of Customer Success methodologies and workflows.
  • Proven track record in leading teams through planning and development of strategic processes and efficiencies.
  • Strong background in fostering positive relationships with customer executives and adeptly driving negotiations towards advantageous outcomes for all parties.
  • Expertise in improving and managing processes and methodologies to build and grow a Customer Success organization.
  • High functional knowledge of Gainsight and Salesforce (and other relevant tools)
  • Communication and interpersonal skills that inspire and motivate leaders and teams.
  • Demonstrated excellence in analytical thinking, problem solving, communication, delegation, planning & organization, and judgment.
  • Proven track record of reduction in churn and implementing processes to increase customer engagement with systems and automation.

 

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Product Manager (Data & API)

Product Management

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED: 

We’re currently looking for a Product Manager with 2-3 years of experience within the B2B market and has experience in commercializing APIs, onboarding partners and driving the platform/ecosystem experience. If you're a fit, the following things should sound like you: 

  • You have experience in building/launching APIs and API-based products.
  • You are adept at both technical and people skills, which allows you to work well with development and services teams that deliver data analytics solutions for our customers and their end-users.
  • You have working knowledge of API technologies and related topics: ReST, API Gateways, authentication. You also have exposure to the development of cloud services that help developers work more efficiently.
  • You are skilled at developing relationships across the organization that result in excellent product and business outcomes.
  • You are familiar with writing for both technical and non-technical audiences, so you can contribute to product collateral as well as white papers.
  • You have experience developing product strategies and roadmaps focused on specific outcomes; you use both quantitative and qualitative data to identify opportunities and measure success.
  • You have experience researching and tracking industry trends, technology trends and the competitive landscape to inform product differentiation.

ROLE RESPONSIBILITIES:

As a Product Manager for Data & API you will own and spearhead the overall data access, API marketplace strategy, and roadmap for the HCSS product portfolio. In addition you will: 

  • Focus on delivering value to multiple developer personas that includes customers, partners, and Integration Services team.
  • Deliver core functionality of the HCSS public API alongside your development team to unlock advanced capabilities for our customers.
  • Represent the voice of the customer in designing our product APIs, including gathering direct feedback from customers on our future APIs.
  • Develop strategy around the data consumption needs of different solutions.
  • Deliver an exceptional developer experience to multiple stakeholders.
  • Understand trends within the API industry to influence HCSS’s API strategy, including the adoption of best practices, new frameworks, styles, or technologies, and approaches for prepping, enriching and analyzing data at scale.
  • Work in a cross-functional and collaborative role spanning product, design, development, documentation, QA, marketing, sales, and support as well as our business partners.

WHY WORK WITH OUR PRODUCT MANAGEMENT TEAM? 

  • Impact an industry. Construction is going through a technology evolution and we have the rare opportunity to be in the front seat to aid in that transition. We strive to be the trusted partner of choice to everyone who interacts with our platform.
  • Build products of real value. We come to work dedicated to building proven and dependable products for the people of the construction industry. We strive to delight them through outcome-driven, customer-centric, and evidence-backed solutions.
  • Grow as a Product Leader. You are empowered to “own” your product. From setting the vision, to planning your growth strategy, getting board/executive buy-in, negotiating with stakeholders, and delivering value to your customers. This journey will definitely have its ups and downs, but never a shortage of learning and growing.
  • Engaging, driven, and a collaborative team. We are a fun and friendly team that immensely values teamwork. We deeply  care and support each other so we can collectively impact the company, the customer, and the industry.

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

  • Flexibility for you to work in-office, hybrid or remote.
  • Medical and Dental Premiums. 
  • On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
  • Dog-friendly campus.
  • 401K with match. 
  • Tuition reimbursement. 
  • And more!

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

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We’re giving construction a little tech shakeup! Our software solutions have been helping construction companies work smarter since 1986. Today, we’re the known industry leader, serving thousands of contractors across the nation. We’re always growing and looking for more talent as we continue to innovate, refine, and expand our products, year after year.

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