HCSS Career Center

HCSS Career Center

Full-time

Director of Customer Success

Customer Success

Director of Customer Success
The Director of Customer Success is responsible for creating and executing the strategic vision and operational rigor for the Customer Success organization. This leadership role will focus on customer health and satisfaction, high product adoption, and improved retention. Success relies on understanding of our customers and their needs, and fluency with our offerings and how they can be used to create new value for our customers.  You will bring excellent relationship-building and collaboration skills, mentorship capabilities, and understanding to have the sometimes hard and often nuanced conversations that will ultimately make our customers successful.

Core responsibilities include developing and implementing processes that positively influence key customer business metrics, uncovering at-risk customer situations for loss remediation, aligning with cross-functional leaders to drive a company-wide culture of customer success, and coaching a team of direct reports to maximize individual and team performance. 

Essential Duties and Responsibilities

  • Drive utilization and value realization for our customers to reach our growth goals and maintain/grow SaaS revenue and customer retention rates.
  • Manage Annual Renewal bookings of over 100mm with 90%+ renewal rate and 80%+ on time renewals.
  • Establish consistent and effective Customer Success practices; deliver against key customer metrics of renewal and expansion with a scalable and repeatable framework for customers, 
  • Develop and implement scalable and repeatable practices to deliver against key customer metrics of renewal and expansion:  processes, systems, tools, metrics, and reporting, as well as the customer journey. 
  • Establish standards, KPIs, reports, dashboards, etc. to monitor and drive results, analyze performance, and identify trends and improvement opportunities; institute a regular communication cadence to inform relevant stakeholder groups of data and discoveries.
  • Analyze available data for actionable insights; predicting customer churn, customer health scoring, and the like.
  • Coordinate cross-functional processes that help meet gross dollar retention and net dollar retention targets, and deliver on customer needs, including processes for CSMs to:
    • Relay customer feedback to the Product team to influence future product roadmap.
    • Drive resolution to high-level problems, issues, and escalations to foster strong relationships. 
    • Provide feedback to Sales on the readiness of our customers for future solutions.
  • Collaboratively engage with Sales, Support, Professional Services, Product, and Marketing departments to understand the technical and business challenges of the customer and stay aligned. 
  • Lead the team with a values-focused approach.  Meet regularly with employees to monitor and discuss performance and personal development; drive accountability for key metrics, address performance issues swiftly, identify training and development needs and create plans to implement them; continually identify staffing needs and participate in hiring processes.
  • Ensure the team utilizes internal systems fully/effectively to keep customer data, accounts, and systems up to date and drive automation and simplification in various processes. 
  • Maintain quality communications between key customers and internal teams to identify technical and satisfaction trends and provide “voice of the customer” feedback. 
  • Align and engage in cross-sell, upsell, land and expand opportunities to grow our footprint.
  • Participate in new service or compliance rollouts to ensure CSM and customer readiness.
  • Manage expenses within the established budget.
  • Other duties as assigned.

Requirements

  • At least 7-10 years of software industry experience in customer facing roles such as customer success, support, or account management in businesses with a minimum of $100M in ARR.
  • Minimum of 3 years of Sales and Customer relationship experience tied to customer retention and growth in a SaaS environment with a strong grasp of Customer Success methodologies and workflows.
  • Located in or around the Greater Houston area with availability to be in-person
  • Proven track record in leading teams through planning and development of strategic processes and efficiencies.
  • Strong background in fostering positive relationships with customer executives and adeptly driving negotiations towards advantageous outcomes for all parties.
  • Expertise in improving and managing processes and methodologies to build and grow a Customer Success organization.
  • High functional knowledge of Gainsight and Salesforce (and other relevant tools)
  • Communication and interpersonal skills that inspire and motivate leaders and teams.
  • Demonstrated excellence in analytical thinking, problem solving, communication, delegation, planning & organization, and judgment.
  • Proven track record of reduction in churn and implementing processes to increase customer engagement with systems and automation.

 

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Senior Data Engineer – Azure

Technology

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

ROLE RESPONSIBILITIES:

  • Lead the architecture and design for the database layer for our suite of cloud applications to ensure high availability, to plan disaster recovery strategies, and to implement backup and maintenance processes

  • Provide leadership, technical direction, and oversight to multiple software engineering, business intelligence and enterprise software services teams

  • Contribute to the technology strategy, architectural vision, integration, and problem solving across the customer facing and internal facing products

  • Have a strong desire to understand the root cause and details of systems, get hands-on with code, data, and analysis to evaluate how the teams and the products and services are growing.

  • Be the organization's sought after individual for modern data architecture and providing support for addressing defense and compliance.

 

WHO WE NEED:

We’re currently looking for a Senior Data Engineer – Azure with proven experience in database administration to join our high-performing Technology team and provide our customers with quality service. If you're a fit, the following things should sound like you: 

  • Experience managing and providing oversight of Azure cloud databases, Azure Elastic Pools, and Azure SQL Servers.

  • Relational Database Administrator and Engineering experience (SQL Server, Azure SQL), index optimization, merge processing .

  • Advanced knowledge of SQL database administration on Azure with strong replication and high availability knowledge.

  • Demonstrated mastery of industry best practices, including CI/CD principles and secure coding practices.

  • Optimization, database maintenance (index maintenance, statistics maintenance, DBCC CHECKDB), deadlock resolution, and database user and role security.

  • Knowledge of modern and emerging cloud technologies and particularly on MIcrosoft Azure.

  • Excellent communication skills with the ability to ensure continuous value delivery through iterative and incremental improvements.

  • Experience running mission critical systems at scale in the cloud.

 

WORK WITH OUR TECHNOLOGY TEAM? 

  • A sought after expert. You are in the front seat, leading our data tier architecture and design process for infrastructure that serves some of the world’s largest construction companies. 

  • Engaging, driven, and a collaborative team. We are a fun and friendly team that immensely values teamwork. We deeply care and support each other so we can collectively impact the company, the customer, and the industry.

  • Impact an industry. Construction is going through a technology evolution and we have the fantastic opportunity to be in the front seat to aid in that transition. 

  • Build products of real value. We come to work dedicated to building proven and dependable products for the people of the construction industry. We strive to delight them through outcome-driven, customer-centric, and evidence-based solutions.

 

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

  • Flexibility for you to work in-office, hybrid or remote

  • Company paid medical and dental premiums

  • On-site gym and fitness classes

  • Protection plan for your pets

  • 401k match

  • Educational tuition reimbursement

  • And more!

 

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Senior Implementation Specialist

Professional Services

Senior Implementation Specialist

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that help streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED: 

We’re currently looking for a Senior Implementation Specialist with 5 or more years of career experience to join our high-performing Professional Services team and provide our customers with quality service. If you're a fit, the following things should sound like you: 

  • 5+ Years of experience using HCSS Software to address business needs (strong preference for those who have led implementation projects or significant change initiatives related to this software
  • History of effecting significant organizational improvement through the design and implementation of process improvements and enterprise software products 
  • Are curious, have strong communication/presentation skills along with a desire to help others 
  • Ability to travel up to 60% of the time

ROLE RESPONSIBILITIES:

  • Plan, lead, and provide oversight for the delivery of complex implementation projects involving multiple software products and deployment phases
  • Use expertise related to both the functional and technical aspects of our products to advise the HCSS Sales team on custom delivery methods for unique customer opportunities
  • Serve as a point of escalation for issues with customer projects

WHY WORK WITH PROFESSIONAL SERVICES? 

  • We work as a team. Our team is dynamic, collaborative, and driven.
  • We trust you. Our team is a group of driven, hard-working individuals and we trust them to do their jobs. We give you the tools and guidance you need, and then we let you do what they do best.
  • Your growth is important. We want you to thrive in your career, so we'll push you to be the best you can be. Our goal for you is to become an Implementation Specialist. 
  • Monthly Office Days. Every month the Professional Services team comes together to eat, have fun, and learn. We believe in being transparent, that’s why we give department updates and recognitions. 

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

  • Flexibility for you to work in-office, hybrid or remote.
  • Medical and Dental Premiums. 
  • On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
  • Dog-friendly campus.
  • 401K with match. 
  • Tuition reimbursement. 
  • And more!

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Senior Software Developer

Software Development

Senior Software Developer 

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED: 

We’re currently looking for a Senior Software Developer to join our high-performing Development team and provide our customers with quality service. If you're a fit, the following things should sound like you: 

  • 5+ years of development experience in .NET using object oriented programming
  • Experience and passion for mentoring and coaching other developers
  • Expert knowledge of .NET Core/C# and React/Typescript
  • Solid working knowledge of:
    • .Net 4.0+, Javascript, and CSS 
    • ASP.NET MVC
    •  SQL and associated database concepts (DB design and architecture, stored procedures, and basic TSQL queries)
    •  RESTful APIs design
    •  ORM such as Entity Framework or Dapper
  • Experience with:
    •  Azure cloud concepts such as: App Services, Azure Functions, App Insights, and app service plans (scaling)
    •  CI/CD concepts such as: Build and release pipelines, infrastructure-as-code, and slot-based deployment

ROLE RESPONSIBILITIES:

  • Analyzing your assigned HCSS product, database schema, and architecture for improvements that can increase value (ROI, benefit to team, etc.)
  • Implementing features for your assigned HCSS product that are significant in scope.
  • Working closely with other developers to enhance infrastructure, improve reliability, and efficiency
  • Sharing best practices at team planning, retrospective, and daily standup meetings

WHY WORK WITH OUR DEVELOPMENT TEAM? 

  • Build products of real value. We work as partners with our customers from the construction industry by understanding their problems and offering modern technical solutions.
  • Freedom to fail. We focus more on someone’s strengths than their current title or role. People are encouraged to offer unexpected solutions that challenge the normal way of doing things.
  • Be a mentor and coach. We see every employee as worthy of investment, and we value people who can teach and motivate the team around them. 
  • Work and fun. You are more than just the code you write. We foster an atmosphere where teams are frequently organizing activities and get togethers.

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

  • Flexibility for you to work in-office, hybrid or remote.
  • Medical and Dental Premiums. 
  • On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
  • Dog-friendly campus.
  • 401K with match. 
  • Tuition reimbursement. 
  • And more!

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Technical Product Manager

Product Management

HCSS, an innovative construction software company based in Sugar Land (southwest Houston), TX and recognized as one of the “Best Companies to Work for in Texas” 15 years in a row is looking for a Technical Product Manager (Product Owner) who has the ability to employ strong analytical, decision-making, and collaborative skills to build a product that delivers maximum value to the customers and delights users.

We are looking for someone who has:

  • 1+ years of experience working with a SaaS software Product development team
  • 1+ years of experience working with an Agile/Scrum team
  • A get-things-done attitude to make your product and team successful
  • Great interpersonal and communication skills (oral, written, and presentation) that shine when you're talking with a customer or engaging a cross-functional audience
  • Empathy for customers, asks the right questions, and has passion for delivering value to the customer through innovation and simplicity

To be successful in this role, you will:

  • Collaborate with prospective users, key customers, industry stakeholders, and executives to anticipate their needs and translate them into product requirements.
  • Partner with stakeholders and customers to inform the product vision, strategy, features, and prioritization.
  • Develop, own, and execute the product roadmap.
  • Prioritize and maintain the sprint backlog for assigned products, balancing the requirements of stakeholders.
  • Serve as the ‘go to’ expert for your product and unblock the team to ensure efficient progress.
  • Enable constant feedback loop to maximize the benefit of the customer and stakeholder feedback by analyzing it and integrating it in the product roadmap.
  • Lead the product functional design process based on an intimate knowledge of the users and technology.

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

  • Flexibility for you to work in-office, hybrid or remote.
  • Medical and Dental Premiums. 
  • On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
  • Dog-friendly campus.
  • 401K with match. 
  • Tuition reimbursement. 
  • And more! 

What are you waiting for? It’s time to take charge of your career and make your impact. The sky’s the limit on what you can achieve!

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

Vice President of Professional Services

Professional Services

Vice President of Professional Services – Job Description 

HCSS, a Thoma Bravo portfolio company, is a market leader in heavy civil construction software and technology solutions. We are seeking a VP of Professional Services to deliver outstanding outcomes and delight our customers.   We are looking for an excellent candidate who can set the proper foundation for the organization, lead sustainable growth, build capability and scale, ensure quality, and drive customer value.

Reporting to our COO, the VP of Professional Services will lead a team of approximately 40 professionals in the US and be capable of leading our growth plan to scale the team with anticipated business growth both organically and through acquisitions.  The successful candidate will continually assess customer and market demand to ensure the right mix of skills and experience as a highly successful organization from a customer experience and profitability measure. Professional Services is primarily responsible for implementing our market-leading software solutions and onboarding customers through onsite and virtual training.

We seek a highly capable leader, able to manage, motivate, and measure your team’s success. You have the experience and acumen to establish key metrics and health indicators for the PS business, credibly deliver assessments, and drive results through a data-informed approach.  We seek someone to optimize our working methods, invest in our talent, and increase efficiency to drive top-line growth, bottom-line performance, customer satisfaction, and cross-sell opportunities.  

Duties/Responsibilities:

  • Design the framework for efficient implementation of HCSS Products and Solutions.
  • Demonstrate leadership and build/maintain a motivated organization, strongly engaged and delivering value.  The team includes Analysts, Implementation Consultants, and Program/Project Managers.
  • Create an effective, scalable, and repeatable delivery architecture to drive results across aligned objectives.
  • Collaborate and drive initiatives to build the business, effectively land and expand in key accounts and deliver on cross-selling goals.  
  • Own the P&L and meet or exceed key financial outcomes, including Gross Margin, Contribution Margin, Productivity and Utilization, and Continuous Improvement through business process automation, proper tooling, and competency development.
  • Contribute to the product roadmap based on feedback on the ground from customers and from implementation experience.
  • Strong alignment with the Sales teams and the wider Customer Operations teams to ensure effective operating rhythm and processes between the teams to optimize the customer experience and to accelerate time to value for customers.
  • Drive revenue retention and increase NPS by demonstrating accountability, maintaining customer relationships, particularly during competitive displacements, and supporting new business opportunities.
  • Develop and maintain proactive relationships with key customers for a complete feedback loop; ensure insights help craft future product and services strategy and lead customer escalations to capture lessons learned and ensure actions are taken to avoid repeat occurrences.
  • Define and implement a talent development strategy that enables the team to develop and continuously improve how we deliver services, leveraging our internal talent pipeline as well from Customer Operations.
  • Manage and improve the tools used by our Professional Services team, including Salesforce, Mission Control, and Calendly.  Identify areas for automation and improvement.  

Required skills/abilities:

  • 10+ years of experience in technical customer operations roles within a SaaS environment alongside 7+ years of progressively increasing managerial responsibility within a solution/services delivery environment.
  • Proven experience building and leading teams in a fast-paced, growing Professional Services organization.
  • Experience delivering customer service as defined by high-quality customer insight, with clear examples of agile and successful operational responses to such data.
  • Excellent communication and customer-facing skills and proven ability to work with our customer's senior management levels, including C-level executives.
  • Proven presentation, interpersonal communication, organizational skills, and proven ability to communicate our value proposition.
  • Proven multi-tasking, time-management, project management, problem-solving, and team-building skills within complex environments.
  • Ability to travel regularly.
  • Ability to develop and champion collaborative working relationships across various business areas, corporate leaders, and customers.
  • Prior experience in the relevant industry to our customer/market segment (heavy civil construction) would be an added plus!

*NOTE: 

This is a full-time position, and at this time we are not sponsoring H1-B Visas.

We have a carefully selected group of agency partnerships that we’re not looking to expand at this time. Any unsolicited resumes will be deemed the property of HCSS.

If you have any questions, please reach out to us at recruiting@hcss.com. 

 

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We’re giving construction a little tech shakeup! Our software solutions have been helping construction companies work smarter since 1986. Today, we’re the known industry leader, serving thousands of contractors across the nation. We’re always growing and looking for more talent as we continue to innovate, refine, and expand our products, year after year.

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