At HCSS, we encourage growth and accelerate career development tailored to your unique journey. Take a look as our new leaders highlight their journeys!
Traci Arrington – Software Development Supervisor
“While I haven’t yet ventured outside the HeavyBid (one of the HCSS products) landscape during my tenure at HCSS, my role has significantly evolved since my first day. From part-time to full-time, from QA Analyst to Team Lead to Supervisor, I consider myself fortunate to be surrounded with support from every direction. As a lifelong learner, I am especially enjoying the opportunity to learn new skills, collaborate, and make an impact from a different direction. I am honored to get to serve my team in new and different ways, and to have the opportunity to grow by helping others grow.”
Donny Crouch – Technical Support Supervisor
“I’m looking forward to growing into my role as a Technical Support Supervisor for the Fleet Team. As a Technical Support Analyst, I loved the impact we were able to make on our customers. Helping them through virtually any issue or question they had concerning our software, 24hrs a day. In my leadership role, I am able to multiply that reach by onboarding, developing and mentoring my own team of support superstars who will each go on to make their own positive impact on our customers and eventually grow into new positions at HCSS as well!”
John Cappello – Regional Sales Manager
“I’m so grateful to have become a strong sales contributor and a knowledge leader in the sales department. I began my journey at HCSS as the first HR talent acquisition specialist. I then transitioned into the Lead Generation & Development Group and learned so much about our products, and quickly advanced through different roles in the Sales Department. I’m so grateful to have become a strong sales contributor and a knowledge leader in the sales department. Looking forward to my new role as Regional Sales Manager!”
TD Durham – Technical Support Supervisor
“In my first few months in HCSS Support, I fell in love with the teamwork-oriented environment in my department, and that collaborative environment made me want to pursue a role where I could be involved regularly, and even help facilitate the growth of that collaboration. When I was named Team Lead, I immediately began to learn and grow from the other leaders and teammates around me. Every day in Support, I get to work with those teammates that care for me and help me learn the best ways to continue to grow our culture, as well as the best ways to impact the incredible relationship we have with our customers. I love it here!”
Maleeha Ali – Technical Support Supervisor
“The past two years at HCSS have been so rewarding for me. I started as a Technical Support Analyst answering customers calls. One of the many things I loved about working in the Support department was the people in leadership. I looked up to them because I wanted to be like them- leading a department with transparency, clear communication and a true care for the development of each person. Because of this, I started following the leadership track at HCSS where multiple people were involved in sculpting me to be the best leader I could be. I was promoted
to a team lead with my own team of direct reports. My goal is to inspire them in the same way I was inspired.”
Doug Starr – Software Development Supervisor
“I’m looking forward to my role as Software Development Supervisor and I’m excited to solve a new set of problems. I will miss the hands-on technical work that I have done for years, but I know that this new role will be even more rewarding. I feel a great sense of accomplishment and pride when I lead my team to successfully complete a project. I will continue to support my teammates, and will strive to create an environment where they can excel in the work that they are passionate about.”