Kevin Thomas is one of the few Support Technicians to have reached that 10,000 marker. He began supporting HCSS customers in 2014, and he reached that goal back in February of this year.

HCSS has developed metrics to measure every aspect of our support department. We track how many calls are answered, the length of each case from the time the call starts to the time the resolution is communicated, and we even track responses measuring the quality of our service to our customers. Get to know Maleeha, who is paving the way for strong females in Support.

How does one find their calling? I might not be able to tell you what your calling is, but I can tell you how I found mine in hopes that it helps you find yours. Hello, my name is Melody Hollis and I am a Learning Manager here at HCSS. My journey has been a […]

I have been working in the HCSS Support department for a year and a half. This company has really been a dream come true in so many ways.
I got the job three months before graduating college. […]

We’ve all been there before:
It’s broken or you can’t figure out how to use it (whatever “it” is), so you pick up the phone and call the 1-800 number for customer support. Secretly, you dread the confusing, never-ending automated menu, the long […]

If you are part of a support department that promises 24/7 coverage, you know the impossibility of holding department-wide meetings. This is a struggle we’ve faced at HCSS. Previously, our support department held meetings once a quarter, in the evening, recalling all daytime support technicians and managers to the office […]

“Who would want to waste the start of their career with a dead-end job like tech support?”
I’d heard that from friends, former classmates, even family members. If you had asked me a few years ago what came to mind […]