When trouble arises, we answer—in three rings or less.
Around the clock, we band together to protect and serve customers in need. Every phone call is an opportunity to tackle a good challenge, and we take it head on.
This support team doesn’t believe in wait times, mindless scripts, or call center tedium. We’re about real human interaction, mad problem solving skills, and genuine customer respect. And that’s why users fanatically love the help we provide, making this one of the most rewarding careers at HCSS.
HCSS Technical Support has the best customer service that I have ever seen.”
– VP of Anchor Construction Corporation.
Every time I call support, I wonder which is the bigger value from HCSS: the actual product or the support that comes with the product.”
– Application Dev. Manager at Jurgensen Co.
Our skills soar to new heights.
Career growth is not just a phrase we throw around here. Our Support team members develop mastery-level knowledge of HCSS software, the construction industry, and customer needs, forming a solid foundation for almost any path at HCSS. Many grow within Support into product experts, IT experts, and management roles; some branch out into Software Development and Professional Services; and a few even reach Director and VP status!